Here’s a professional and clear Refund Policy page tailored for a company offering Web Hosting, VPS, Website Builder, and Web Security services, with your specified conditions:
Refund Policy
At CleanVPS, we are committed to providing reliable, high-quality services including Web Hosting, VPS, Website Builder, and Web Security solutions. Your satisfaction is our priority, and we stand behind the quality of our services with a straightforward refund policy.
30-Day Money-Back Guarantee
We offer a 100% refund if you are not satisfied with your service and request a cancellation within 30 days of your original subscription. No questions asked.
- This applies to:
- Web Hosting plans
- VPS Hosting services
- Website Builder subscriptions
- Web Security products (such as SSL certificates, DDoS protection, etc.)
Refunds After 30 Days
After the initial 30-day period, you may still be eligible for a refund if the service is not working as expected and our support team is unable to resolve the issue.
In such cases:
- You must provide details of the issue
- Our technical team will attempt to resolve the problem
- If the issue remains unresolved, a pro-rated refund may be issued based on the unused portion of your subscription.
How to Request a Refund
To request a refund:
- Log in to your CleanVPS account
- Click on contact us Page!
- Provide your order number and reason for the refund request
We aim to process all refund requests within 2-5 business days.
Exceptions (Non-Refundable Items)
The following items are not eligible for refund:
- Domain name registrations and renewals
- Third-party software licenses or add-ons
- One-time setup or customization fees
- Services suspended or terminated due to violation of our Terms of Service
Billing Disputes
If you believe you were charged in error or have a billing concern, please contact us directly before opening a dispute with your payment provider. We are happy to resolve any issues quickly and fairly.